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The New Normal

By on October 16, 2020

Will our hotel experience ever be the same? VIVA GOA finds out what hospitality in the time of coronavirus means from VINCENT RAMOS, area director at Indian Hotels Company Limited (IHCL), Goa and General Manager of Taj Hotels & Convention Centre, Goa

The coronavirus pandemic has taken the world by surprise with the impact it has had on the economy
of several countries, including India. Goa, too, has been subjected to financial losses, with the tourism industry facing the wrath of the lockdown and added safety concerns of those visiting the state. However, after
months of closing doors, hotels in the state have resumed operations by taking hygiene and safety up several notches.
VIVA GOA talks to Vincent Ramos, area director of IHCL Goa and general manager of Taj Hotels & Convention
Centre Goa, about the new normal on the hospitality front.

How many hotels from the IHCL Goa portfolio are currently open and what safety and hygiene measures are being implemented?
In the first phase, we have re-opened Taj Exotica Resort & Spa, Goa; Taj Fort Aguada Resort & Spa, Goa; Taj Holiday Village Resort & Spa, Goa; Vivanta Goa, Panjim; Ginger Panjim; Ginger Margao; amã Stays & Trails Cardozo House, Goa; amã Stays & Trails Braganza House, Goa; and amã Stays & Trails Villa Siolim, Goa.
In the past few months, we have had thorough training sessions for all our employees on the hygiene and sanitisation practices in accordance with the norms laid down by World Health Organization (WHO), Food Safety and
Standards Authority of India (FSSAI) and the Indian government.
Hotel infrastructure, working standards and culture have been redefined to the new normal of hygiene and sanitisation standards, keeping our guests’ well-beingand comfort at the heart of it all.